Feedback flow chart: Why this matters as a Rep

Why This Matters

• Closing the loop is essential: Unclosed feedback creates a "black hole" effect where students assume nothing happened and stop contributing.

• Builds trust and engagement: Publicly demonstrating outcomes proves that student representation works, validating their input and driving ongoing participation.

Student Feedback Framework

1. Receive & Record

Acknowledge receipt within 24 hours. Log key details: channel, student cohort, and the exact nature of the feedback.

2. Assess & Categorise

Determine the category (academic, facilities, support) and scale (individual query vs. course-wide issue) to choose the right path forward.

3. Investigate & Advocate

Discuss the feedback with relevant staff to explore realistic solutions or understand current limitations.

4. Implement the Solution

Agree on action points with staff and set target completion dates.

5. Close the Loop

Follow up directly with the student and share outcomes with the cohort using "You Said, We Did" updates.